5 Things Bosses Do that are Aggravating

5 Things Bosses Do that are Aggravating

by Matt Harryman

Businesses are more productive when everybody is content. This definitely includes employees. There are things bosses do, though, that can aggravate their employees and cause tension in the workplace.

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Here are some of the top 5 things bosses do that are aggravating:

1. Micromanaging

One of the best skills a boss can have is the ability to delegate tasks – and then leave them alone. Sometimes, though, a boss will second-guess themselves and/or the employees to whom they delegated specific tasks. They’re not only aggravating them, but they are wasting their own time. Instead, they should take the time to get to know their employees and feel confident in them! Employees will not only appreciate it, but the boss will feel less anxious as well!

2. Holding “Mandatory” Social Events

Although social events are nice and are a great way to get to know each other, there is nothing more aggravating than a “mandatory” social event. Those with families will often have plans for family time, and social events that are “mandatory” will result in aggravation and won’t result in a nice social event as planned.

3. Complacency

Bosses who are complacent can irritate the hard-working employees. Sometimes a boss will know an employee is under-performing but refuses to address it to avoid conflict. They will become complacent with the way things are even though they know it really could be better. Meanwhile, top performing employees get aggravated because they are working hard in an unproductive environment where their boss won’t address problems that need to be addressed for a more productive environment. Read More

Email Subscriptions or Social Media?

by Matt Harryman

 

Businesses need to connect with clients in order to have a strong customer base and repeat business. What is the best option, though? Email subscriptions or social media?

There are pros and cons of both. Let’s look at them more in detail.

Email Subscriptions

Email subscriptions are a guaranteed way to reach your clients. They sign up for your list, and each email goes straight to their email inbox. Simple, right? You can expand on content, include calls to action, and set up a visually pleasing layout. You can include information as well as advertising, which is definitely appealing.

The cons of email subscriptions is that people rarely ever read the emails of the brands or businesses for which they sign up. They see it in their inbox and often select it (along with the others to which they’re subscribed) and hit delete before they even open the emails. On the chance that they open it, click through rates are lower than they were a few years ago. If the email looks too long, they may skim over it quickly and hit delete or not even read it at all.

Another con of email is it is usually a “one way street.” Clients and leads can read the information but don’t have the opportunity to leave feedback. They may respond to the email if there is urgent feedback or questions, but it isn’t likely.

Social Media

Social media is more popular than ever. It provides a two-way communication tool for instant feedback. Plus it provides a greater reach because there is the potential for your connections to share what you  have posted with their connections as well. What may have originally reached hundreds of people could potentially reach thousands.

Social media feels more, well, social! People feel comfortable on social media which is why feedback is more likely. They want to connect to the businesses and brands they follow. It’s more personal than email.

Cons of social media is, ironically, that everybody is on it. This means that people may have so many connections they have a hard time keeping up with all of them. Not to mention posts now reach less people as Facebook constantly changes their algorithm. With thousands of followers, you may only reach a couple of hundred. Promoting posts or running Facebook ads may not always get you the results you expect as many of the fans you gain may be “fake followers” and don’t help your overall goal of reaching people.

What about Twitter? Twitter is another popular social media outlet. Your posts are limited to just 140 characters and with many followers and tweets constantly flowing it’s easy to miss many posts. There are many spam bots on Twitter and accounts are often easily compromised which results in many spam DMs. This means important DMs may not be read as people get used to ignoring DMs. Read More

Is Your Website Mobile Friendly?

Is Your Website Mobile Friendly?

by Matt Harryman

Something that is important for all businesses to consider is if your website is mobile-friendly. If you have a Small Business, you could be losing out on leads. If you consider how often people use their mobile devices to search for local businesses, you may understand why it is so important.

One of the top reasons people are using their mobile devices to search for businesses is because they need to either contact the business before going there or they need the physical address, so they can go there. If your website isn’t mobile friendly and doesn’t have this information readily available, many will just search for another business that is easier to find instead.

Using GPS

One of the reasons it is so important to be sure your physical address is easy to find is because many people now rely on GPS to find a location, and they don’t try to get directions in advance. Instead, they are relying on their mobile devices to get the physical address to plug it into the GPS. Sometimes just plugging a name into the GPS may work, but do you want to risk that it will yield the correct result? Read More

4 Tips for Recruiting Top Talent for Your Business

4 Tips for Recruiting Top Talent for Your Business

by Matt Harryman

The job market is tough – not just for those looking for employment but for small businesses looking for talent as well. In fact, many are finding that young professionals beginning their careers is lower than the number of professionals that are retiring, which leaves many open positions. Many businesses are also experiencing high turnover rate and weak leads for talented professionals. So how do you recruit (and keep) top talent? It starts by looking at the culture of your business. Here are 5 tips for improving the culture of your business to recruit top talent:

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1. Maximize Your Talent

Even if you are not able to fill all open positions for your business, work with and maximize the talent you already have available. Do you have employees that set the tone for your business? The “front and center” employees that greet clients, answer phone calls, or any type of interaction with others? Make the most of these positions by maximizing the talent you have available, and it will make an impact for both clients and open doors for potential leads. Job seekers need to see a positive culture in a work environment for motivation to seek employment with that business. That starts with the people they have first contact with. If that person isn’t you, be sure whoever it is (and everyone in that position) represents your business well and reflects the positive culture of your business.

2. Be Considerate of Your Employees

Something professionals talk about frequently is their job. That could be good or bad for your business, and it depends on how they are being treated or how they perceive their job to be. To be sure your employees are giving good reports you need to create a business culture that is positive. Do your employees enjoy their job? Do they want to work there? Are they treated fairly and with respect and concern? If the answer to any of those questions is “no,” then you need to reconsider your business culture. Talk to your employees. Ask them what could be improved and what it would take so they enjoy their job and would recommend you as an employer to others. Read More

5 Ways to Increase Productivity

5 Ways to Increase Productivity

by Matt Harryman

small business Regardless of the size of your business improving productivity is key. There is so much information out there it can be overwhelming to know where to start. Here are 5 Ways that can help increase productivity and office efficiency.

1. Sync Important Information Technology makes it easier than ever to be sure everyone has the important information they need to keep your business running efficiently. Syncing important information like the office calendar ensures everybody is on the same page and nobody misses any important events and keeps all deadlines. With a variety of apps and even cloud-based calendars there are ample possibilities for syncing calendars, timelines and reports.

 

2. Have a Technology Plan In order to take advantage of technology, you need to be sure it is functioning at its best. It is important to keep systems up to date and have a plan in place for technology emergencies – both the minor and the major. Plus, when things aren’t functioning properly, your business is losing time and money and even employee morale as there is nothing more frustrating than trying to work on equipment that isn’t functioning properly. Read More

Is Your Office Over-Managed?

Is Your Office Over-Managed?

by Matt Harryman

Metrics, Key-Performance Indicators (“KPIs”), and Benchmarking are hallmarks of a data-drive business.  Within these businesses, managers seek to perfect how each employee’s day is spent in an effort to drive efficiency and effectiveness.  The data and the processes that are derived from this data can become restrictive as business work to create “Best Practices” that can be monitored and tracked.  And while there are many instances that require clearly defined business processes, are managers actually creating rigid businesses that many not be able to compete with more nimble competitors?

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For example, an organization may define a process to approve an inventory purchase by directing “buyers” to a limited number of pre-approved wholesale sites.  Purchase Orders are then reviewed by managers based on defined metrics (e.g. total cost of the purchase) and all of this is done in an effort to reduce procurement risk.  What happens, however, if the buyer is able to identify a comparable product for 30% cheaper at an “un-approved” wholesaler?

In many organizations, this out-of-process behavior would be met with unnecessary rounds of approvals and red tape.  Enough bureaucracy and the business may lose out on the opportunity to purchase inventory at these attractive margins.  The organization, with its highly managed process, now sits in the same position it was in prior to the opportunity, only this time it has expended valuable resources (time, primarily) to be here.

Is there a better solution?  Can organizations move past these highly managed processes?  The simple answer is “yes.”  Managers should not spending their time building defined avenues in which their employees are expected to walk unless there are clear and specific reasons to do so.  Instead, managers should focus on building frameworks that their employees can use to perform their job functions more effectively.  Read More

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