Advantages of Staying Up to Date with Your Customers

Advantages of Staying Up to Date with Your Customers

by Matt Harryman

 

People are unpredictable, right? Even the most predictable people change. Sometimes these changes are minor – a new look (personally or professionally) or bigger changes like changes in locations, phone numbers, email addresses, etc. You definitely can’t just enter customers into a little book and expect that you’ll be able to reach out to them exactly the same way each time you find need.

Additionally, interests change, too. If you aren’t consistently keeping up to date with your customers, you may be providing them with information in which they are not interested and driving them away – exactly the opposite of what you want to do! So it’s important to stay up to date with your customers. Know if their preferences change, if their contact information changes, and you are building a relationship that is mutually beneficial!

Customer Service Read More

How Printers and Copiers Can Make or Break Your Day

How Printers and Copiers Can Make or Break Your Day

by Matt Harryman

 

Printers and Copiers are essential for most businesses. They are either loved or hated depending on how it operates. Printers and copiers are definitely on the list of items of things you should buy for quality rather than a lower price. When you think of printers and copiers there are two common scenarios:

Good Day

It’s often common to find 2 or 3 employees talking around the copy machine. It’s also a great way for employees to connect and could even encourage cooperation. It’s a great time to share ideas and talk business or just talk about every day things and get to know each other better. The problem comes in when they aren’t actually completing work while they’re talking. If you have good copiers and printers, things will get done quickly, and they will just have a quick chat and return to their work.

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Are Text Messages Acceptable for Businesses?

Are Text Messages Acceptable for Businesses?

by Matt Harryman

Text Messages for Businesses - Are They Acceptable?More and more people are using text messages these days – including in the professional world. Text messages for businesses? Texting is becoming more prominent as more and more people get smart phones. As many companies arm employees with business phones with wide capabilities text messages are becoming a communication tool of choice. Is it an acceptable form of communication or unprofessional?

Let’s look at the alternatives:

 

Emails

Emails are the “long version” of text. In an email you’re able to type a limitless number of characters and even include a professional signature. You can send it to multiple people at a time and even use the BCC (Blind Carbon Copy) for multiple recipients so they don’t see all the email addresses that are also receiving that email. On the flip side, you can CC (Carbon Copy) other important members of your team, so when someone replies they can choose to “Reply All,” and send their reply to the whole team.

The downside of emails is that they often get buried. Professionals can receive hundreds (or even thousands) of emails every day. When that is the case, it’s hard to sift through them all in one sitting to be sure there aren’t any important emails they overlooked. For someone that gets many emails a day, it is also not uncommon that they will quickly read it and decide they can reply later because it’s not urgent – and then they forget. Read More

How Phone Systems for Business Can Change Your Life

How Phone Systems for Business Can Change Your Life

by Matt Harryman

phone systems for businessI think it’s safe to say that despite the number of consumers online, phone communication is still VERY important. So the question isn’t whether or not you have a phone system, but how can good phone systems for business benefit for your business?

1. Lower Costs

Businesses require more than one phone. Migrating from individual phones and phone numbers to an integrated phone system can reduce overall costs. Plus, it simplifies processing of monthly phone invoices. It also gives you the “big picture.” It’s easier to view any major changes in usage such as unauthorized calls.

2. Shared Resources

A key benefit of phone systems for business is that everyone in the office can share the same resources. For one, it allows employees to transfer calls to each other. This can make for better productivity because time is not wasted on delivering messages or asking someone to come to the phone to take the call. Read More

Quality is Better Than Quantity When Marketing Online

Quality is Better Than Quantity When Marketing Online

by Matt Harryman

It’s no secret that word of mouth is a powerful tool. In fact, many consumers will first look for reviews or ask friends and others that influence them before making a decision about who they purchase from or work with. What determines how people feel about your business? In one word – quality.

When it comes to online marketing how do you determine what will be worth your marketing efforts? Many businesses go with quantity. They purchase as many ads as possible from websites with the highest traffic. It’s all about the “numbers.” Higher numbers means more exposure, right? Of course!

IT Support Read More

Top 5 Secrets of Successful Small Businesses

Top 5 Secrets of Successful Small Businesses

by Matt Harryman

Having a successful small business involves many different factors, but there are five factors that all successful small businesses have. So what are these secrets?

1. Discipline

All successful small businesses have a disciplined approach to their business. Discipline encompasses many factors such as time management, resource management, and more. If a business lacks discipline it will have a major disadvantage.

2. Getting and Maintaining Quality Talent

Last month we shared tips for recruiting top talent. Why? Because it is one of the top factors of successful small businesses. Note that not only recruiting but maintaining quality talent as well. Read More

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