The ShoreTel IP phone system is a completely integrated system that scales seamlessly from 1 to 10,000 users including PBX, voice mail, and automated attendant functions.

The ShoreTel system is built from the ground up and designed to be the easiest to use, easiest to manage, full-featured IP phone system on the market today. Its distributed architecture is ideal for multi-site companies that span multiple locations because the ShoreTel IP phone system appears and behaves as a single, unified system.

IP Phones                  

Voice Switches          

As key building blocks of the ShoreTel® Unified Communications System, ShoreTel ShoreGear® Voice Switches deliver unified communications to organizations of every size - from large enterprises to small and medium businesses.

ShoreGear voice switches unify communications across multiple enterprise locations, providing n+1 form of redundancy for very high system availability. ShoreGear voice switches manage ShorePhone IP phones and analog lines, as well as PSTN and ITSP trunks.

Call Manager         

Each application enables your users to easily manage communications from their computer, and seamlessly move between video, voice (wired or wireless) or IM. By streamlining business communications, ShoreWare Call Manager improves communication accuracy, boosts productivity, and helps ensure effective collaboration.

ShoreWare Call Manager provides easy licensing, easy set up, flexible features, telephony and IM control, integrated advanced call management, quality desktop video and a highly customizable interface.

• Find and connect to people fast
• Know who is available, and by what means
• Receive real-time alert when your contact becomes available
• See who's calling or sending an IM
• Use IM to collaborate electronically, in real time, with multiple colleagues
• Manage voicemail and contacts through Microsoft Outlook
• Conduct clear, person-to-person video calls
• Access all key features in one window with tabbed contents
• Ensure mobile workers are reachable, anytime, anywhere
• Minimize end-user training with a single, customizable interface

Contact Center

ShoreTel's Converged Conferencing delivers a next-generation collaboration solution that unifies audio conferencing, desktop/application sharing, instant messaging, virtual meeting rooms, on-line presentations, and multi-media recording with one easy-to-use interface. The system's simplified management and exceptional reliability enables organizations to easily manage collaborative activities in-house and helps reduce costs. Key features include:

Reliability Built In

ShoreTel Converged Conferencing is built on an embedded, Linux-based appliance with redundant disk-drives to provide enterprise-class reliability. The system's web-based management and report interface make it simple and easy to administer.

Secure Audio and Web Conferencing

Passwords and SSL streaming keep documents secure while secure pass codes, locked conferencing, and a visual display of who's on the call keep the audio calls safe from eavesdroppers as well.

Outlook Integration

Schedule your audio and web conference right inside your Outlook appointment by simply responding "Yes" to a conference and having the software automatically assign your access codes and paste them into your meeting invitation.

Conference Recording

Multimedia recordings store the audio from the call, along with the documents presented to keep an archive of the event or to enable the distribution of the information to a broad audience without having to repeat the session over and over again.

Dial-Out Capability

Eliminate the dead time associated with waiting for parties to join a conference on time by simply dialing out and proactively bringing them into the meeting. In addition, the Web-based interface lets customers and foreign employees request a call-back.

With all of these vital collaboration tools available at the click of the mouse, communications - both internal and external - improve to provide faster responses to your customers and more informed decisions for your business.

ShoreTel Converged Conferencing is an internal solution that pays for itself through the elimination of expensive audio and web conferencing services. What's more, with the ability to share your documents and applications - and even take control of a remote PC - you can reduce travel costs across the enterprise by eliminating the need for so many face-to-face visits.

Applications

As technologies change and IT budgets are curtailed, investing in open standard solutions is essential to help reduce costs and provide a platform for growth. Siloed information and proprietary lock-ins are milestones of the past.

The ShoreWare CSTA Server helps organizations increase business agility and lower costs by delivering an open standard interface based on the Computer Supported Telephony Application (CSTA) protocol that enables external application integration with the ShoreTel UC system.

ShoreWare CSTA Server integrates IP telephony and application silos so IT groups can leverage their existing investments in CSTA-enabled applications. As a result, users become more productive quickly, and organizational efficiency is improved.

• Open CSTA APIs are exposed for external application integration
• Compliant with latest CSTA protocol versions : CSTA version III ed 7, XML CSTA*, UACSTA (SIP CSTA and TR87)
• Remote call control of ShorePhone IP Telephones, analog phones or SIP phones is enabled via CSTA compatible external applications
• More than 17 CSTA controls are provided, including: Monitor Start/Stop, Alternate Call, Answer Call, Clear Connection, Conference Call, Consultation Call, Deflect Call, Hold Call, Make Call, Retrieve Call, Single Step Transfer Call, Transfer Call, Call Control Events, Get Do Not Disturb, Get Forwarding, Set Do Not Disturb, Set Forwarding.