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OAISYS is a leading developer of call recording
and contact center management solutions for a wide range of
organizations, from small- to medium-sized businesses to multi-site
large enterprises. The OAISYS voice documentation and interaction
management solutions help companies within a variety of
industries—including healthcare, automotive dealerships, financial
services, and the public sector—attract and retain customers by
digitally capturing phone-based interactions for simple retrieval,
playback and management. Compatible with leading business
communications platforms, OAISYS Tracer and Talkument applications
enable companies to improve risk management, quality assurance,
customer retention, dispute resolution, regulatory compliance
requirements and other critical business concerns.
 Why
Businesses Need Call Recording |
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Talkument voice documentation and
collaboration software utilizes patent-pending OAISYS Portable Voice
Document (PVD™) technology to create digital media documents from
individual business telephone calls and their associated contextual
data, which are then centrally stored on a secure network
repository.
Users have the ability to easily
organize, retrieve, playback, annotate and share these voice
documents.
Talkument Product Fact Sheet
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Tracer is the industry’s leading call
recording solution for contact centers and businesses with advanced
interaction management requirements. Tracer builds upon Talkument
with advanced capabilities for quality assurance, real-time coaching
and personnel development.
This includes robust live and auto call
monitoring with pause, rewind, fast forward and IM functionality,
synchronized desktop video recording and employee evaluations and
quality reporting for proactively developing personnel and
monitoring customer service. |
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Tracer
Product Fact Sheet
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